GSIS opens digital business in Albay

By Sally Atento-Altea

LEGAZPI CITY --- The Government Service Insurance System (GSIS) has launched a new 360° Digital Business Center (DBC) in Albay to assist active members and pensioners with accessing digital services.

This initiative aims to help those without personal devices or reliable internet connections.

According to lawyer Eugene Bogs Virgo, the manager of the GSIS Legazpi branch, the new center complements the GSIS Touch mobile app, which enables users to manage their accounts remotely.

“While we encourage members and pensioners to utilize the app, we understand that some individuals may not have access to the necessary technology. That’s why we’ve established this business center to provide assistance and facilitate easier access to our digital services,” Virgo explained.

The term “360 degrees” in the center’s name symbolizes a transition from manual to digital transactions, reflecting GSIS’s commitment to modernizing its services.

The DBC has tablet computers with the GSIS Touch mobile app pre-installed.

Trained GSIS staff members are available on-site to assist clients and pensioners in navigating the platform.

At the center, customers can conveniently apply for loans, pay contributions, and calculate pension benefits, making transactions quicker and more efficient.

Virgo emphasized the importance of these innovations in enhancing the delivery of government services.

He also encouraged members and pensioners to download the GSIS Touch app from the Google Play Store or the App Store and to register their accounts to take advantage of upcoming features, such as online appointment scheduling, virtual assistance, and claims processing.

“We’re excited to offer virtual assistance to our members. Soon, clients will be able to schedule appointments for our staff to contact them and help with their concerns,” Virgo added.

Government employees like Teresa Florecilla from the Bicol Regional Training and Teaching Hospital expressed their gratitude for this initiative.

“This center is a tremendous help, especially for my fellow government workers. It’s amazing that you only need one phone to access a variety of services,” she said.

Sonia Buaraw, a 65-year-old employee of the Department of Education, mentioned that the center will help reduce her waiting time for the computation and application of her retirement benefits.

“The services are easily accessible, especially when inquiring about my retirement benefits,” she said. (PIA5/Albay)