PSA unveils enhanced Civil Registry System in Naga

By Anna-Liza Macatangay

THE Philippine Statistics Authority (PSA) clients and customers seeking for Civil Registry documents can now expect enhanced efficiency and comfort when seeking their Civil Registry records following the opening of the new Naga City Civil Registry System (CRS) outlet at the ALDP Complex, Brgy. Trianggulo, here.

“Today marks a new beginning as a Civil Registry Outlet in Naga City moves on to its phase 2 implementation. Today, also marks a pivotal event and signifies the continuous pursuit to an even better public service, thru opening a bigger and better service outlet to the Bicol, not only in Naga City, Camarines Sur, but of all who wish to access the CRS outlet all over the Philippines,” PSA Cam Sur OIC and Supervising Statistical Specialist Raul Aspe said during the unveiling its newest outlet Monday, Aug.14.

PSA Planning and Management Service Director III and OIC Civil Registration and Central Support Office Deputy National Statistician Clemente S. Manaog took the lead in the ribbon-cutting and inauguration of the said facility.

Manaog expressed that the opening of the new CRS outlet is the 61st Information Technology Project Phase II or ITP-2 outlet in the entire country.

“We are actually targeting 40 more outlets, but at least this year, Naga City opened its 61st under the CRS-ITPP-2 which aims to expedite and ensure faster release of documents for clients. We expect that the clients will experience a better level of service they deserve,” Manaog added.

PSA Director and Deputy National Statistician Clemente S. Manaog of the Civil Registration and Central Support Office (right) leads the ribbon-cutting and opening of the Naga City Civil Registry System (CRS) Outlet at the ALDP Complex, Brgy. Triangulo, Naga City on August 14, 2023. Joining him (from left) are: Ms. Ruena Versoza of Unisys, PSA-V Regional Director Engr. Cynthia L. Perdiz, and PSA Cam Sur OIC and Supervising Statistical Specialist Raul Aspe. (JRM-PIA5/Camarines Sur)

The CRS-ITP2 is one of PSA’s innovative projects that endeavors to digitize its civil registry functions. This will entail incorporation of a computerized process to gather, retrieve, retain, check and organize civil registry records, including specimen signatures of all city and municipal registrars using imaging technology. This will be part of the digitization process where essential demographic data will be kept and stored.

Manaog recalled seeing the long queue of customers in their previous location along Panganiban Drive, Naga City, which would stretch to nearby establishments. He saw the discomfort of individuals who have to wait for the whole day to get a civil registry record, primarily for educational and employment requirements.

Change of location

“Though we have changed our location and rendered improved services to our clients, we still want to give them more comfort and ease. Just like the UNISYS Management Corporation that never stops to look for ways to make progress in terms of ensuring that our clients are satisfied with our services,” Manaog stated.

With the new CRS outlet, which was made bigger and roomy, PSA clients will surely have a better experience.

“Sa lumang CRS, ang ating contractual obligation sa ating mga kliyente ay dalawang oras, dapat makuha na yong document nila. Sa ngayon, binabaan natin yun isang oras. Although, sa experience ng CRS Naga, kahit noon ang contractual obligation ay dalawang oras, ginagawa ng opisina yan within 30-minutes, nakakauwi na ang ating mga clients. Yun yong sa mga birth, marriage and death certificate requests,” Manaog stated.

He said that PSA will continue to stick to their triple M commitment – that is, “Mabilis, Malamig at Mallinis na serbisyo.”

PSA Regional Statistical Service Office V Regional Director Engr. Cynthia L. Perdiz said that PSA’s transformation goes beyond the physical features of their offices. It aims to improve their services rendered to the general public through digitization or digital transformation.

“It’s always a challenge for us to look for the best and rightful place to deliver our services. Digital transformation is not all about technology, but we have to consider the people. So above all, when we serve, pirming tawo ang pig- iisip ta (we always think of the people we serve). It’s not us, but the people we serve. When we serve, dapat laging may LEGS- Laging Exciting Great Service,” Perdiz stressed. (With reports from JMadrid- PIA 5/ Camarines Sur)